Accelerating Digital Transformation for Local Government

Smarter, Faster, Simpler: The Local Government Advantage of TOPS Category 2

Presented by: Steve Peralta, Krasan Consulting Services

A focused webinar for local government leaders, digital program owners, and transformation stakeholders exploring how councils can achieve strategic, scalable, and cost-effective digital transformation.

What You’ll Learn

• Service redesign strategies that improve citizen experiences
• Cloud modernization approaches to move beyond legacy systems
• Data-driven decision-making for smarter operations
• Organizational change management that supports long-term success
• How to build integrated, citizen-centric digital ecosystems that:
  • Elevate service quality
  • Reduce operational friction
  • Strengthen organizational resilience

Special Focus: TOPS Category 2 Contract

Discover how the TOPS Category 2 contract provides a streamlined, pre-approved procurement pathway for transformation services.

Key Benefits

• Faster engagement with expert partners
• Reduced procurement overhead
• Improved compliance and reduced risk
• Flexible delivery models tailored to local government needs
• Measurable outcomes in:
  • Community engagement
  • Workforce enablement
  • Operational efficiency

Why Attend?

This webinar will provide leaders with:

• Clarity on modernization opportunities
• Confidence in procurement and delivery pathways
• Practical next steps for driving meaningful digital transformation within local government.

Speakers:

Steve Peralta

Vice President, Client Engagement State, Local, Education (SLED) Segment

Steve Peralta has over 30 years of Customer Relationship Management experience. Over the course

of his career Steve has consulted and developed technical solutions for entities such as: the State of

Illinois Department of Innovation and Technology, the Illinois State Toll Highway Authority, the

Illinois State Police, SPS District 186, and Blue Cross Blue Shield of Alabama and recently the Bank of

Springfield in a role as CXO. In his current role, he serves as a member of the Krasan leadership

team responsible for the business development and championing the voice of the customer to

create WOW client experiences targeting the State, Local, and Education (SLED) sector for the State

of Illinois.

Steve is a member of Christ the King Parish and a member of the Knights of Columbus. In addition,

he is a co-founder, past president, and current Board member of the Central Illinois Customer

Service Association (CILCSA) which promotes exemplary customer service delivery in Central Illinois.

In addition, Steve serves on the board of the Information Technology Society of Education (ITSE) with

a goal to provide relevant educational, networking and growth opportunities for the Springfield

community of IT professionals. Although Steve was raised in the Chicago land area, Steve has

considered Springfield, Illinois to be his home for the past 26 years. During his downtime he enjoys

following Chicago sports, exercising, listening to live music, and spending time with his family. Steve

received his M.A. Degree in Communications from Eastern Illinois University with a minor in

Business Administration.

9:00–9:10 am — Welcome & Housekeeping Items

9:15–10:00 am — Session 1: Content TBD

10:00–10:15 am — Break

10:15–11:00 am — Session 2: Content TBD

11:00–11:15 am — Break

11:15 am–12:00 pm — Session 3: Content TBD

12:00–1:15 pm — Lunch

1:15–2:45 pm — Training TBD

9:00–9:10 am — Welcome & Housekeeping Items

9:15–10:00 am — Session 1: Content TBD

10:00–10:15 am — Break

10:15–11:00 am — Session 2: Content TBD

11:00–11:15 am — Break

11:15 am–12:00 pm — Session 3: Content TBD

12:00–1:15 pm — Lunch

1:15–2:45 pm — Training TBD

9:00–9:10 am — Welcome & Housekeeping Items

9:15–10:00 am — Session 1: Content TBD

10:00–10:15 am — Break

10:15–11:00 am — Session 2: Content TBD

11:00–11:15 am — Break

11:15 am–12:00 pm — Session 3: Content TBD

12:00–1:15 pm — Lunch

1:15–2:45 pm — Training TBD

GIANTS is a two and a half day conference full of opportunities to network with your peers, learn about new and exciting trends in local government technology, meet with industry leading vendors and enjoy some light entertainment.

As a government member, you get the opportunity to talk to others that fill a similar role for other organizations.  You can compare notes, share war stories, and learn how IT happens in their organization.

As a corporate member, you get face-to-face time with key technology decision makers.  Government members are the ones who drive innovation for their organizations.

GIANTS is a two and a half day conference full of opportunities to network with your peers, learn about new and exciting trends in local government technology, meet with industry leading vendors and enjoy some light entertainment.

As a government member, you get the opportunity to talk to others that fill a similar role for other organizations.  You can compare notes, share war stories, and learn how IT happens in their organization.

As a corporate member, you get face-to-face time with key technology decision makers.  Government members are the ones who drive innovation for their organizations.